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Help / FAQ

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Contact us: info@lautrecamille.be . COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.

Our office is located in Kontich, Belgium, just a few km's from the city of Antwerp.

We do offer international shipping and can accept credit cards from outside of Belgium such as VISA/Mastercard/AMEX.

We manufacture contemporary clothing, with respect for people and the planet. Our prints are water based so our waste materials in inks is reduced to the minimum. Produced in ways that do not harm people, animals or the environment. We exclusively use 100% GOTS certified organic cotton from India, recycled polyester from China and other sustainable materials.

L'autre Camille currently accepts Visa, MasterCard, iDeal, Bancontact and American Express.

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our "help" button below.

Returns are accepted for all items within 14 days of purchase. Please visit our returns page to initiate the returns process.

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phoneemail, or our contact us page, so that they can work to get you your goods as soon as possible.

Phone support is available Monday-Friday from 8am-5pm PST

(562)-356-4520

Product size information can be found here.